Request for help troubleshooting a garage door opener from LiftMaster. The garage door does not open properly and sometimes does not close either.
A technician was dispatched to Mrs. Matthew's home to inspect the garage door opener and locate the source of the problem. He examined the hardware parts and ran a diagnostic check, ultimately finding a malfunction in the opener drive gear. Due to wear and tear, it was negatively affecting function, preventing the system from producing the normal amount of horsepower it required. The problem was easily solved by replacing the worn opener motor gear.
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